The company is increasingly working within the NHS, either piloting its symptom app, or being contracted by GP practices to give patients access to its video consultations through its GP at Hand service.Earlier this month, it announced GP at Hand would be rolling out across London and cities in other parts of the UK.Subsequently, a decision was taken not to fund the pilot.” A spokesperson for the CCGs said: “As part of the conversation, some people did indicate they would try and use the app to get a GP appointment quicker.The NHS is offering patients the opportunity to consult a doctor via their smartphone in the latest attempt to cut waiting lists.Mobasher Butt, a partner in the company behind the scheme, said: 'We do everything from grocery shopping to banking online yet, when it comes to our health, it can still take weeks to see a doctor.'With the NHS making use of this technology we can put patients in front of a GP within minutes on their phone.' To speed things up, the health service is also considering using something called a chatbot — a computerised system which employs facial recognition and artificial intelligence to check symptoms and issue a diagnosis, writes Richard Littlejohn To speed things up, the health service is also considering using something called a chatbot — a computerised system which employs facial recognition and artificial intelligence to check symptoms and issue a diagnosis.
You can always schedule a follow-up appointment in person or be redirected to hospital if the doctor thinks it's necessary.
“The focus groups had also commented that there is a risk of some people gaming the symptom checker to achieve a GP appointment.” This could involve overstating symptoms to get an appointment sooner, and the CCGs’ board minutes reflect that this “significantly reduced the intended benefit”, so further testing wasn’t continued.