This new feature is a logical extension of the original contact center monitoring goal: to make your agents the best they can possibly be.
The feature, intended to be another performance tool in your contact center’s utility belt, can be enabled or disabled for environments who wish to not have web cam capabilities.
Used as a training tool, VO Live Webcam encourages a positive body language, which translates to how the agents come across during interactions.
It is recommended to involve your agents in the webcam rollout.
VO Live Webcam is a feature that was developed from listening to our customers who wish to learn more about smart phone abuse and other distractions that lead to agent performance issues (#’s of calls per hour, out of adherence trends, fraud prevention, safety and security (reviewing what actually occurred during unplanned emergency events).
Supervisors can now use VO Live to monitor agent motion and activity, facial expressions, body language, behavior patterns, employee code of conduct and ethics.
We connect to the live stream of your camera, transcode the stream on the fly and send it to You Tube Live.
The VO Live set of tools, now boosted with the power of webcam integration, can be a powerful productivity tool which helps supervisors and agents alike in their mutual mission for greater performance. It’s the culmination of 13 years of education and should be celebrated to the fullest extent.I am so lucky to not only help you in this celebration, but to provide you an unparalleled experience you won’t find anywhere else in Billings. has been featured in the latest issue of Chemical Engineering Progress due to our development of Mag-Gen, a low-cost, energy-efficient, zero-emissions process for making Magnesium Metal.
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